"Change is the essence of life. Be willing to surrender what you are for what you could become." –Gandhi

Okay, I get that change is good but why is it so damn hard? For me, as well as many other small business owners, I struggle with making those tough decisions. Why? Because no one likes uncertainty – When we change, we are swimming in untested waters and that can feel unnerving.

This will be the second January that I plan to bring my team together to reflect on our previous year’s strategies and goals. Giant pads, post-it notes, and markers will surround us (and hopefully some pizza and beer). We will discuss our successes, failures, and what we can learn from them as we move...